Staybliss

Terms and conditions 2024

Baashind: Flexible price

– The amount will be deducted when booking

– Cancellation is free of charge up to 24 hours before check-in.

– Cancellation after this time will be charged for the first night

Non-refundable price

– Amount deducted at the time of booking

-10% of the base price

– Cancellation at any time for a fee

– Cancellation will be charged in full

2+ night price

– The amount will be deducted from the booking

– Min. 2 nights

-15% of the base price

– Cancellation free of charge up to 24 hours before the check-in date

– Cancellations after this period will be charged the amount of the first night

Partner rate

– Designed for partners, owners, employees

– The amount will be deducted 3 hours before the start of the booking period.

– Cancellation is free of charge up to 3 hours before check-in time (12:00 on the same day).

– Cancellations after this time will be charged for one night

Promotional price

– Charged at the time of booking

– Different packages and prices

– Cancellation free of charge up to 24 hours before check-in time.

The cancellation fee is equal to the amount payable for the first night.

PERSONAL DATA PROTECTION, CANCELLATION POLICY, COOKIES

StayBliss

StayBliss values the privacy of its visitors and employees. Thus, we collect only the data necessary to fulfil our legal obligations and offer better customer service. We strictly guarantee the confidentiality of personal data.

We take necessary technical and organisational measures to protect your data from loss, distribution, destruction, or unauthorised access.

DATA PROTECTION

What kind of data do we collect about you, and from whom do we get it?

We collect the following data about you:

The data on a visitor’s card, i.e., the data about the accommodation establishment’s visitor prescribed by the Tourism Act (the first name and family name, date of birth, citizenship, residential address, ID or passport details).
The dates of stay and the room number;
Contact information, such as phone number and e-mail address;
Credit card information, such as card number, owner’s name, and expiration date;
Recordings of security cameras – in case you visit publicly used rooms in our hotel where video cameras or other electronic or digital surveillance systems or devices are installed to furnish security;
Data about your preferences (e.g. quiet room, room on a higher floor, etc).

Usually, we collect the data directly from you while you are making an online reservation, submitting a request via our website or contacting the hotel. We also collect the data concerning our visitors from our partners through whom you have made the reservation.

Why do we need your data?

We use your data to provide you with accommodation and other services you ordered from us. We also use the data to carry out our legal obligations that regulate our operation. We won’t use your data for marketing purposes if we haven’t asked for or received your consent.

Data on a visitor’s card – We are obliged to ask for this data according to the Tourism Act. The purpose of this is to reduce the risk of illegal immigration;
Contact information – we need this data to contact you to follow the contract between you and us. As a rule, we send you an e-mail before your arrival with your dates of stay set out and some information about the hotel, together with instructions on how to make your check-in fast and convenient. We will send you another e-mail to ask for your feedback after you have checked out;
Credit card information – we use this data to charge your card to pay for services you have subscribed to or compensate for your other costs if we are entitled to it as per the accommodation services contract;
Information about your personal preferences – in case we ask for the data, or you give these voluntarily, then we’ll use it to provide you better services that are more in line with your preferences and interests;
We also collect data about the services you have subscribed to, used and paid for in StayBliss.

What is our legal basis for processing your data?

We have several legal grounds for processing your data:

To enter into a contract with you or to follow the contract (to fill the order),
To exercise our legal obligations (e.g. filling out visitor’s card and retaining it for two years, and keeping accounting records for seven years);
To establish our legitimate interests, such as running the company, carrying out our business operations, and discovering frauds and other breaches of law;
To protect your or any other person’s vital interests (e.g. by making your data available to ambulance personnel in cases of emergency);
Other legal basis.
The employees of StayBliss, who have access to the visitors’ data, are aware of personal data protection principles and the obligation to treat these data as confidential. They will be held liable for their actions if they infringe these principles.

Who do we share your data with?

We don’t share the data you have provided to us with any third parties, but for the following exceptions and when the sharing is necessary to achieve the goals set out in this privacy notice.

Service providers: just like other companies, we can subcontract data processing services from reliable third-party service providers, e.g. IT and counselling services;
Public authorities and governmental institutions: we may share your data with these institutions to comply with laws or to safeguard our rights;
Professional advisors, etc.: we may share your data with professional advisers, such as auditors and accountants.

If we share your data with the parties mentioned above, we guarantee the protection of your data by signing a data processing agreement between us and such parties.

We will not retain or transmit your data to countries outside the European Economic Area or to countries that are not designated as providing an adequate level of protection for personal data under Article 25(6) of Directive 95/46/EC or under Article 45(1) of Regulation (EU) 2016/679.

How long do we retain your data?

We preserve the data of a visitor’s card for two years as of the date they were filled in (according to the Tourism Act);
Accounting records shall be preserved for seven years as of issuing the document (according to the Accounting Act);
Credit card information must be preserved for 30 days after checking out of the hotel (a requirement implemented by international card associations).
If you have permitted us to send you direct marketing materials, we’ll retain your contact information until you withdraw your consent.

What are your rights in respect of your data?

You, as a data subject, have the following rights:

Right of access – you have the right to know which data concerning you are being retained and how these are being processed;
Right to rectification – you have the right to request rectification of your data in case these are incorrect;
Right to erasure (right to be forgotten) – in some cases, you have the right to obtain the erasure of personal data concerning you;
Right to data portability—You have the right to receive the personal data you provided us in a readable format. You may obtain the transmission of those data directly to another controller, but only if it is technically feasible. The right to data portability applies only to the data we process based on your consent or the contract you are obligated to perform.

If you have any questions about this notice or if you would like to apply a request to perform your rights of the data subject, then contact us by sending an e-mail to info@staybliss.ee

PAYMENT INFO

Company data

The registered address of the company: Lesta tn 10/3-47, Tallinn, Estonia

Registered company name: StayBliss OÜ

Business Registration number: 16725165

VAT number: EE102610851

Cancellation policies

Non-refundable Rate: In case of cancellation at any time, the entire reservation fee will be charged, excluding extra items.

Flexible Rate: Cancellations are free of charge until 24 hours before check-in time. After that, the fee for the first night of the booking will be charged.

PRINCIPLES OF USING COOKIES

Using cookies

StayBliss websites use cookies to provide a better service for users.

Domains belonging to Staybliss OÜ may, among other things, include an element that saves cookies for third parties.

Declining cookies

The User has the right not to allow cookies to be saved on their computer. If the Subscriber wishes to decline cookies, they must change their browser settings.

Different browsers use different methods to decline cookies. More information can be found on the website http://www.allaboutcookies.org/.

The User has to consider that not all of the website’s functions may be available to them if they block cookies.

What is a cookie?

A cookie is a text file sent to and saved on the User’s computer by the websites the user visits. Cookies are saved in the directory of files in the User’s browser. If the User has previously visited a website, the browser will read the cookie and forward this information to the website or element that initially saved the cookie.

Additional information about cookies can be found on the website http://www.allaboutcookies.org/.

Cookies enable statistics regarding website use and the popularity of different sections and other actions on a website to be monitored. The information received by the cookies is utilised to make the website more convenient and to improve its content.

Types of cookies used on the website

Permanent cookies are necessary to navigate the website and use its contents. Users are unable to use all of the website’s functions without permanent cookies;
Session cookies enable the website to remember previous choices made by the User (username, language settings, etc.) and provide more efficient and personal functions;
Tracking cookies collects data about a user’s behaviour on the website. The information received by tracking cookies helps make the website more convenient to use.

If you have any questions about the information contained in the privacy notice, please get in touch with us at info@staybliss.ee